Bitrix24 Integrations提供的RingCentral Telephony

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RingCentral Telephony

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1 / 5
安裝

4600
開發人員

Bitrix24 Integrations

描述

RingCentral Telephony lets you take inbound and make outbound calls from Bitrix24 via your RingCentral account and maps call time, duration, and recordings to CRM records.

Why businesses use it

Sales and support teams need call activity connected to CRM context to reduce manual logging and improve follow-up quality.

Business value

Place and receive RingCentral calls from your Bitrix24 workflow.
Automatically map call time, duration, and recordings to CRM records.
Keep telephony history aligned with client and deal data.
Use RingCentral voice, video, and messaging alongside CRM operations.

Common use cases

Call leads or clients directly from Bitrix24.
Keep call recordings linked to CRM records.
Handle inbound calls and log them automatically.

How it works

Connect your RingCentral account and use the RingCentral app to place and receive calls in Bitrix24. After each call, the system maps call details and recordings to the related CRM record.

Learn more about the app.

The app works with Bitrix24 commercial plans only.
Free plan users can test it during the trial period and then upgrade to a commercial subscription.

FAQ

The integration is not connecting. What usually blocks setup?

Most often, the RingCentral plan does not include API access. Check plan permissions first; if API access is unavailable, use an alternative connection method such as a SIP connector.

Users expect to answer calls in Bitrix24, but there is no answer button. Is this a bug?

No. Calls are answered in the RingCentral app. After the call ends, details and recordings are synced to the linked CRM record in Bitrix24.

Why don’t call logs appear immediately after the call?

Call data is uploaded by a scheduler, so short delays are expected before logs and recordings appear in CRM.

新增功能

版本 5 · 05.09.2023

Optimized application code for registration and calls completion

顯示版本歷程 →

技術支援

If you are facing an issue or would like to receive some more information about the app, kindly contact Bitrix24 support team. Our Integrations support team will be happy to assist you in queries of any kind.

We also recommend to go through the steps described in this article to troubleshoot common issues which may affect the app's functioning.

安裝說明

Learn about installing and setting up the app in our helpdesk article.

資料安全性

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RingCentral Telephony

應用程式請求存取資料的權限：

CRM

full access: view, create, edit and delete leads, contacts, companies, deals, invoices, quotes, activities, user fields etc.

公司架構

full access: view, create, edit and delete departments

電話語音

restricted access: view, create, edit and delete outgoing call lines; search CRM clients by phone number; view, create, edit and delete SIP lines; manage call info pane and view call statistics

聊天和通知

full access: view, create, edit and delete chats and messages; connect users to chats; edit chats; read all chat messages

使用者 (最小)

讀取使用者清單和名稱，但不包含連絡人資訊

評分

1 /5

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評論

評論總數：2

Olga M.

12.12.2024

Calls are not correctly transmitted to Bitrix, statistics do not correspond to reality, ... 更多

Jose T.

14.08.2024

I upgraded my Ringcentral account and it didn't work. I also tried to get help. 更多

版本歷程

版本 5

Optimized application code for registration and calls completion

05.09.2023

版本 4

Fixed error with uploading large mp3 recording files.
All RingCentral numbers can be registered as incoming lines.
Security updates.

22.12.2017

版本 3

Improved security, fixed minor bugs.

12.10.2017

版本 2

This is the second version of RingCentral integration with Bitrix24 CRM. We added the ability to automatically connect the manager responsible for the call when the Callback CRM form is submitted. Also the app now handles call forwarding correctly. The errors of the previous version have been fixed, including the compatibility check of the user's RingCentral account with the requirements of the application.

10.08.2017