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CallCenter24: (Twilio telephony, WhatsApp calls, Twilio SMS, WhatsApp messages, predictive dialing)
CallCenter24: (Twilio telephony, WhatsApp calls, Twilio SMS, WhatsApp messages, predictive dialing)
CallCenter24: Twilio Contact Center for Bitrix24
安裝
免費
在應用程式內購買
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評分4 / 5
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安裝715
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開發人員
描述
Your All-in-One AI-Powered Communication Hub
CallCenter24 transforms Bitrix24 into a fully featured contact center with crystal-clear voice quality, AI-enhanced features, and global coverage across 40+ countries. Manage all your business communications - Calls, SMS, MMS, WhatsApp calls and WhatsApp messages - from one number and one app, fully integrated into Bitrix24 CRM.
Key features include:
Power Dialing, Call Recording, and Smart Call Routing
Real-Time Transcription, Subtitles, and AI Call Summaries
Local Caller IDs to boost answer rates
Live Call Monitoring, Whisper Coaching, and Hidden Listening
IVR, Voicemail, and On-Hold Automation with AI Voices
SMS and WhatsApp calls and messages directly from Deals, Leads, and Contacts
Full mobile app support to stay connected on the go
Whether you're a sales team closing international deals or a support team scaling operations, CallCenter24 ensures every call is answered, recorded, and optimized.
Available in over 40 countries across North America, Europe, South America, Africa, the Middle East, and the Asia-Pacific region.
Try it free for 30 days and experience the next level of business communication.
技術支援
If you encounter any issues with the installation or have any questions, our team is here to help. Simply send us a message directly from your Bitrix24 account using this link: https://bit.ly/EMCsoftMarketplaceSupport .
We'll respond promptly and provide the support you need to ensure that CallCenter24 is up and running smoothly for your business.
We'll respond promptly and provide the support you need to ensure that CallCenter24 is up and running smoothly for your business.
安裝說明
Want to get started with CallCenter24?
2. Once the installation is complete, navigate to the CallCenter settings page wh ere you'll find empty fields for your Account SID, API key SID and API key secret.
3. You'll need to retrieve your Account SID from your Twilio account. Simply log in to your Twilio account and navigate to the main page. You should see your Account SID displayed there.
4. Copy the Account SID and save it in a text file or note-taking app. You'll need this information to configure CallCenter24 in the next steps.
5. If you have any trouble finding your Account SID or need additional assistance with the setup process, please don't hesitate to contact our support team. We're always here to help you get the most out of your telephony solution https://bit.ly/EMCsoftMarketplaceSupport .
6. To retrieve your API key information from Twilio, navigate to the API Keys section. You can find this section by typing "API Key" into the search box at the top right corner of the main page, and then clicking on the matching menu item that appears.
7. Once you're in the API Keys section of your Twilio account, you can create a new API key by clicking on the "Create API key" button.
8. This will generate a new key SID and secret that you can use to configure CallCenter24 for your telephony needs.
9. After you've created your API key, make sure to copy the key SID and secret and save them in a secure location. These credentials are essential for integrating Twilio with CallCenter24 and enabling seamless communication from within Bitrix24.
10. Now that you have retrieved your Account SID, API key SID, and API key secret from your Twilio account, you can enter this information into the CallCenter24 settings page.
11. Simply navigate to the CallCenter24 settings page and enter your generated keys into the corresponding fields. Once you have entered this information, click on the "Install" button to complete the integration process.
12. If you encounter any issues during this process, please feel free to contact our support team for assistance. We're here to help you set up your telephony solution for seamless communication with your team and customers https://bit.ly/EMCsoftMarketplaceSupport
See all available countries to buy a phone number here: https://bit.ly/CC24Numbers
- Check out our step-by-step installation and setup guide - complete with helpful screenshots and expert tips to get you up and running in no time.
- You can also follow along to this simple 2 minute video to get started.
2. Once the installation is complete, navigate to the CallCenter settings page wh ere you'll find empty fields for your Account SID, API key SID and API key secret.
3. You'll need to retrieve your Account SID from your Twilio account. Simply log in to your Twilio account and navigate to the main page. You should see your Account SID displayed there.
4. Copy the Account SID and save it in a text file or note-taking app. You'll need this information to configure CallCenter24 in the next steps.
5. If you have any trouble finding your Account SID or need additional assistance with the setup process, please don't hesitate to contact our support team. We're always here to help you get the most out of your telephony solution https://bit.ly/EMCsoftMarketplaceSupport .
6. To retrieve your API key information from Twilio, navigate to the API Keys section. You can find this section by typing "API Key" into the search box at the top right corner of the main page, and then clicking on the matching menu item that appears.
7. Once you're in the API Keys section of your Twilio account, you can create a new API key by clicking on the "Create API key" button.
8. This will generate a new key SID and secret that you can use to configure CallCenter24 for your telephony needs.
9. After you've created your API key, make sure to copy the key SID and secret and save them in a secure location. These credentials are essential for integrating Twilio with CallCenter24 and enabling seamless communication from within Bitrix24.
10. Now that you have retrieved your Account SID, API key SID, and API key secret from your Twilio account, you can enter this information into the CallCenter24 settings page.
11. Simply navigate to the CallCenter24 settings page and enter your generated keys into the corresponding fields. Once you have entered this information, click on the "Install" button to complete the integration process.
12. If you encounter any issues during this process, please feel free to contact our support team for assistance. We're here to help you set up your telephony solution for seamless communication with your team and customers https://bit.ly/EMCsoftMarketplaceSupport
See all available countries to buy a phone number here: https://bit.ly/CC24Numbers
資料安全性
CallCenter24: (Twilio telephony, WhatsApp calls, Twilio SMS, WhatsApp messages, predictive dialing)
應用程式請求存取資料的權限：
CRM
full access: view, create, edit and delete leads, contacts, companies, deals, invoices, quotes, activities, user fields etc.
使用者
full access: view, create, edit and delete users
電話語音
restricted access: view, create, edit and delete outgoing call lines; search CRM clients by phone number; view, create, edit and delete SIP lines; manage call info pane and view call statistics
傳訊服務
full access: view, create, edit and delete message providers; read messages submitted for sending
公司架構
full access: view, create, edit and delete departments
商務程序
full access: view, create, edit and delete workflow actions, automation rules and triggers; view task list; run workflows
聊天和通知
full access: view, create, edit and delete chats and messages; connect users to chats; edit chats; read all chat messages
內嵌的應用程式
full access: view, create, edit and delete widgets
使用者 (基本)
讀取使用者清單和連絡人資訊
電話語音（撥出電話）
restricted access: make outgoing calls via built-in telephony
建立和管理聊天機器人
full access: view, create, edit and delete chatbots and their commands and messages; connect chatbots to chats; edit chats; read all chat messages
Open Channels
full access: view, create, edit and delete connectors; view and edit Open Channel settings; manage Open Channel agents etc.
評分
4 /5
5顆星
3
4顆星
0
3顆星
0
2顆星
0
1顆星
1
評論
評論總數：4
Vlad F.
28.01.2025
We had to uninstall the app due to unexpected charges. The provided video mentioned that... 更多
開發人員的回覆
28.01.2025
Thank you for your feedback. But I would like to clarify:
1. You wrote that the application does not work and demanded a refund... 更多
Vlad F.
28.01.2025
We had to uninstall the app due to unexpected charges. The provided video mentioned that the app includes one license by default, but it did not clarify the existence of a trial period for this license. After using the app with a single license for 2-3 weeks, my team member suddenly lost the ability to make or receive calls. To avoid further disruptions, we were forced to develop and upload our own custom written app to a server.
開發人員的回覆
28.01.2025
Thank you for your feedback. But I would like to clarify:
1. You wrote that the application does not work and demanded a refund, we returned $25 within an hour.
2. Therefore, you are not using our application now, it is blocked.
2. SMS costs $10 per month in our CallCenter24 application, SMS in the TwiSMS application, sorry that we were not able to convey the information to you
3. We regularly responded to you in the Bitrix24 chat, this is the main way of communicating with our clients, but we never received a response from you. Sorry for not calling you on the phone, but this is too labor-intensive for us, so we provide support only by email and in Bitrix24 open lines.
4. You are absolutely right: using our application you pay for our application, for Bitrix24 and for Twilio SMS and a number.
1. You wrote that the application does not work and demanded a refund, we returned $25 within an hour.
2. Therefore, you are not using our application now, it is blocked.
2. SMS costs $10 per month in our CallCenter24 application, SMS in the TwiSMS application, sorry that we were not able to convey the information to you
3. We regularly responded to you in the Bitrix24 chat, this is the main way of communicating with our clients, but we never received a response from you. Sorry for not calling you on the phone, but this is too labor-intensive for us, so we provide support only by email and in Bitrix24 open lines.
4. You are absolutely right: using our application you pay for our application, for Bitrix24 and for Twilio SMS and a number.
Support .
15.08.2024
CallCenter24 has been a tremendous asset to our customer service operations. The interfa... 更多
開發人員的回覆
23.10.2024
Thank you for your detailed and thoughtful review! We’re excited to hear how CallCenter24 has improved your response times and c... 更多
Support .
15.08.2024
CallCenter24 has been a tremendous asset to our customer service operations. The interface is straightforward, making it easy for our team to manage calls and track interactions. We've seen a noticeable improvement in our response times and customer satisfaction. Definitely a worthwhile investment for any business!
開發人員的回覆
23.10.2024
Thank you for your detailed and thoughtful review! We’re excited to hear how CallCenter24 has improved your response times and customer satisfaction. We're committed to providing the best tools for your business to thrive—please let us know if there’s anything else we can do to support you!
Admin .
30.01.2024
the best calling application in Bitrix24! Highly recommend. Especially needed was the ch... 更多
開發人員的回覆
23.10.2024
We're honored by your recommendation! We're glad that the ability to choose phone numbers for outgoing calls and manage conferen... 更多
Admin .
30.01.2024
the best calling application in Bitrix24!
Highly recommend. Especially needed was the choice of phone for outgoing calls and conference calls
Highly recommend. Especially needed was the choice of phone for outgoing calls and conference calls
開發人員的回覆
23.10.2024
We're honored by your recommendation! We're glad that the ability to choose phone numbers for outgoing calls and manage conference calls adds value to your experience. We're always here if you have further needs or suggestions!
Admin C.
17.01.2024
Good app, constantly used for our calls.
開發人員的回覆
23.10.2024
Thank you for your feedback! We're happy to know our app plays an essential role in your calling operations. We're committed to ... 更多
Admin C.
17.01.2024
Good app, constantly used for our calls.
開發人員的回覆
23.10.2024
Thank you for your feedback! We're happy to know our app plays an essential role in your calling operations. We're committed to continuous improvements to keep meeting your expectations!
