Bitrix24 Integrations提供的Zendesk Integration

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Zendesk Integration

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Bitrix24 Integrations

描述

Gain complete control of your Zendesk tickets right in Bitrix24 interface!

View ticket details and create new ones, all while keeping the powerful Bitrix24 tools right at hand.

Learn more about the app in our Helpdesk article.

The app works with Bitrix24 commercial plans only.
There is an opportunity to try the application for free during the demo period.

安裝說明

技術支援

資料安全性

已新增： 28/03/2018

技術支援

If you are facing an issue or would like to receive some more information about the app, kindly contact Bitrix24 support.

Our dedicated Integrations support team will be delighted to assist you and provide guidance on any inquiries you may have regarding the app.

Additionally, we highly recommend following the steps outlined in this article to troubleshoot common issues in the event that the app is not functioning or connecting as expected.

安裝說明

When at the settings page, input your Zendesk account data:

Subdomain
Login email
API token

If the connection is successful, you will see a confirmation page: “Your Zendesk is successfully connected”.

If required, you can connect another Zendesk account to Bitrix24 at the application settings page (“Settings” button).

Obtain API token:
1. Go to the "Admin Center".
2. Go to "Apps and integrations".
3. Go to "Zendesk API".
4. Click the "Settings" tab
5. Make sure that the "Token access" switch is on
6. Click the "Add API token" button
7. Copy and save your token

資料安全性

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Zendesk Integration

應用程式請求存取資料的權限：

CRM

full access: view, create, edit and delete leads, contacts, companies, deals, invoices, quotes, activities, user fields etc.

公司架構

full access: view, create, edit and delete departments

聊天和通知

full access: view, create, edit and delete chats and messages; connect users to chats; edit chats; read all chat messages

內嵌的應用程式

full access: view, create, edit and delete widgets

使用者 (最小)

讀取使用者清單和名稱，但不包含連絡人資訊

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