Hello24 Whatsapp

Hello24 WhatsApp for Bitrix24 brings your WhatsApp conversations directly into Bitrix24 Open Channels, giving your team a unified inbox for customer communication.

KEY FEATURES

✅ Two-way WhatsApp messaging — Customers send messages on WhatsApp; your agents reply from Bitrix24 chat.

✅ Proactive Template Messaging — Initiate conversations and re-engage customers outside the 24-hour messaging window by sending approved WhatsApp templates (including variables and media) directly from the Bitrix24 CRM Timeline (Leads, Deals, and Contacts).

✅ Media support — Images, videos, and documents are delivered in both directions.

✅ Automatic lead creation — Every new WhatsApp contact is automatically created as a CRM Lead in Bitrix24.

✅ Smart Agent Assignment — When an agent replies from Bitrix24, Hello24 checks their email to automatically assign the chat to their matched account (moving it to their "Mine" tab), or dynamically tags the message with their name if no match is found.

✅ Multi-tenant ready — Each Bitrix24 portal stores its own Hello24 API key, enabling white-label and multi-org deployments.

✅ Delivery status sync — Message sent/delivered status is updated back in Bitrix24 automatically.

HOW IT WORKS

1. Install the app from the Bitrix24 Marketplace.
2. Sign up and sync with Hello24 portal.
3. Start chatting — WhatsApp messages appear in your Bitrix24 Open Channel instantly.
4. Messaging flow:
                            Incoming: Whatsapp user → Hello24 → Bitrix24
                            Outgoing: Bitrix24 → Hello24 → Whatsapp user

5.Send Templates: Go to any Lead, Deal, or Contact in the CRM, click the Send WhatsApp Template tab in the timeline, select an approved template, fill in any required variables, and click Send to instantly message the customer outside the 24-hour window.
                         


REQUIREMENTS

- An active Hello24 account (hello24.ai or https://app.hello24.in)

PRICING POLICY & SUBSCRIPTION PLANS

The Hello24 Whatsapp application is free to install fr om the Bitrix24 Market; however, utilizing its WhatsApp marketing and automation features requires an active service subscription plan. We offer flexible tiers designed to grow with your business.

For complete details, country-specific currency options (USD/INR), and regional volume discounts, please visit our official [Hello24 Pricing Page](https://hello24.ai/pricing/).

Available Plans:

1. Growth Plan — $40/month (or ₹3,000/month)

• Included Volume: 5,000 free conversations/messages per month.
  
•   Team Size: Supports up to 8 agent logins.
  
•   Core Features: Centralized shared inbox, multi-agent support portal, unlimited broadcasts, basic chatbot automation, customer segmentation, broadcast analytics, and abandoned cart recovery.
  
•   Integrations: Built-in integration for Shopify, WooCommerce, Instagram DM, and Facebook Messenger.
  

2. PRO Plan — $75/month (or ₹6,000/month)

• Included Volume: 10,000 free conversations/messages per month.
  
•   Team Size: Supports up to 15 agent logins.
  
•   Advanced Features: Includes everything in the Growth Plan, plus advanced automated customer segmentation and Click-to-WhatsApp ads automation workflows.
  

3. Enterprise Plan
    Tailored for high-volume senders requiring custom integrations, developer APIs, multilingual chatbot flows, and a dedicated Named Customer Success Manager. Contact support for a custom quote.

Important Notice Regarding In-App Purchases & Usage Fees:

• Zero Setup Charges: There are no onboarding or setup fees. All plans include 1:1 guided onboarding.
  
• Additional Usage (In-App Purchases): If your business exceeds the allotted free monthly conversations included in your subscription tier, additional usage charges apply based on Meta's official conversation-based pricing (calculated on 24-hour interaction windows). These additional charges vary depending on the category of the message (Marketing, Utility, Authentication) and the recipient's country destination code.