WhatsApp integration by TimelinesAI

TimelinesAI turns Bitrix24 into your WhatsApp command center. Every WhatsApp conversation your team has — inbound and outbound — appears as activity on the matching CRM contact, deal, or lead. Your team can reply, broadcast, or automate responses directly from inside Bitrix24, on the WhatsApp numbers they already use.


WHAT YOU GET

WhatsApp on every CRM details form. Open a contact, deal, or lead to see the full chat history. Reply instantly using the "Send WhatsApp" toolbar without leaving the CRM.

Multiple WhatsApp numbers, one team inbox. Reps keep and use their own WhatsApp numbers. The account picker ensures customers always see the correct agent's number.

Open Channels routing. Handle WhatsApp inquiries directly from the Bitrix24 Contact Center alongside Live Chat, Telegram, and Instagram.

Bizproc automation. Trigger WhatsApp messages automatically. Send welcome texts on new leads, follow-ups on deal stage changes, or automated appointment reminders.

Mass-send broadcasts. Send mass WhatsApp campaigns to up to 200 CRM contacts at once, complete with per-recipient delivery statuses.

Attachments, voice, PDFs. Send and receive PDFs, images, and voice messages seamlessly within the CRM timeline.

Subscription status in Settings. Plan, message quota, and trial/past-due state visible at a glance, with one-click renewal when the workspace runs out.

Bank-grade security. Public API tokens encrypted with AES-256-GCM at rest. OAuth tokens auto-rotate. Cross-tenant access domain-pinned per Bitrix24 account.


WHO IT'S FOR

Sales teams running WhatsApp outreach. Support teams handling WhatsApp tickets in a shared inbox. Marketing teams running WhatsApp broadcasts and templated sequences. Operations teams automating customer touchpoints via Bizproc.


REQUIREMENTS

A TimelinesAI workspace with at least one connected WhatsApp number. Free trial available — sign up at app.timelines.ai. Bitrix24 administrator permission to install Market apps.