CallMap

Support email: info@solz.cloud
Support page: https://app.callmap.ae/callmap-bitrix24/contact
Messenger/live chat: https://wa.me/971569101609?text=Hi

Support operating hours:
Monday to Friday, 09:00-18:00, Asia/Dubai time zone (UTC+04:00), excluding UAE public holidays.

Average response time:
- Standard support requests: within 1 business day.
- Installation or connection issues: within 4 business hours during support operating hours.
- Critical production issues affecting call routing or installation: initial response within 2 business hours during support operating hours.

Installation and configuration steps:

1. Install CallMap from Bitrix24 Market.
2. During installation, Bitrix24 opens the CallMap installation endpoint and sends OAuth authorization data to CallMap.
3. CallMap stores the Bitrix24 account domain, OAuth tokens, member ID, REST endpoints, and granted scopes for the connected company.
4. CallMap completes Bitrix24 installation with the Bitrix24 installer API and redirects the user to the CallMap Bitrix24 login/setup screen.
5. In CallMap, the company administrator confirms the Bitrix24 account connection.
6. The administrator opens Bitrix settings and verifies:
  - Bitrix24 account domain
  - application client ID
  - application client secret
  - installation URL
  - handler/auth URL
  - telephony event URL
7. The administrator clicks Sync Users so CallMap imports Bitrix24 users and maps them to CallMap users. This is required so a Bitrix24 call can be routed to the correct responsible user/device.
8. The administrator clicks Bind Telephony. CallMap registers the external telephony line and binds the required Bitrix24 events.
9. The administrator verifies telephony diagnostics, available outgoing lines, active outgoing line, and registered event handlers.
10. For outbound calls, a Bitrix24 user starts a call from a CRM contact. Bitrix24 sends the call event to CallMap. CallMap checks the responsible-user/contact mapping, sends a dial request to the user's registered device, and later syncs the completed call back to Bitrix24.
11. For local CallMap calls, CallMap can register and finish the call in Bitrix24, attach a recording when Bitrix24 accepts the file type, and update the Bitrix24 call activity or contact timeline with call details.

Required Bitrix24 permissions/scopes:
- crm
- telephony
- user