Tasks: assignee and department involvement

Task Load: Assignees and Departments gives managers a comprehensive view of how task workload is distributed — who receives tasks fr om whom, which assignee-assigner pairs have the highest overdue rates, and how load is spread across departments.

Why businesses use it

Task overload and imbalanced workload distribution are often invisible until they cause missed deadlines or employee burnout. Managers need to see the full assignment network — not just individual lists — to identify and correct imbalances early.

Business value

• See task load distribution across assignees and departments in one dashboard

• Identify which assigner-assignee pairs generate the most overdue tasks

• Track active, new, and closed task volumes over time

• Spot urgent tasks that need immediate attention

Common use cases

• Identify overloaded assignees before deadlines are missed

• Find which assigners are generating the most workload for specific employees

• Review task overdue rates broken down by assigner-assignee pair

• Balance workload across a department based on active task counts

How it works

The dashboard connects to Bitrix24 task data. Eighteen visualizations cover tasks in progress KPI, urgent tasks KPI, task count overview, closed tasks, overdue rate dynamics, two assignee-assigner heat matrices (created tasks and overdue rate), and an assignment statistics table. Filters: Period, Grouping, Assignee Department, Assignee, Assigner Department, Assigner, Completed (Y) / uncompleted (N).

FAQ

I suspect some employees are overloaded while others have capacity, but I can't see it in the current reports. How does this help?

The assignee load tables and the heat matrix of created tasks by assigner-assignee pairs make workload distribution visible. You can see who receives the most tasks and from whom — at a glance.

We have a recurring problem wh ere tasks fr om certain managers go overdue far more often than others. Can I track that pattern?

Yes — the overdue rate heat matrix is built around assigner-assignee combinations. It shows exactly which pairs have the highest overdue rates, so you can have a targeted conversation.

Our team has tasks that are about to expire but we only find out when it's too late. Wh ere do I see urgent tasks?

The "urgent tasks" line chart tracks tasks with imminent or already-passed deadlines that are not yet closed. You can filter by department to focus on a specific team.

What is needed to connect to Bitrix24?

Access credentials for the Bitrix24 BI connector, configured during app installation.