WApp24

WApp24 is the ultimate professional solution in Bitrix24 Market for connecting WhatsApp channels to Bitrix24 Contact Center and CRM, combining the maximum stability of the Official Meta Cloud API with the speed of QR Code connection.

Designed to optimize the operations of sales and customer support teams, this application centralizes conversations, automates sales processes, and provides real-time analytics on agent performance.


DUAL, FLEXIBLE, AND INDEPENDENT CONNECTION:
Connection modes operate 100% independently. Users can use Meta Cloud API, QR Code, or both simultaneously according to the needs of each line:
Official Meta Cloud API (WABA): Direct and verified official connection with Meta. Allows sending bulk informative and commercial templates with high delivery rates, guaranteed speed, and official platform backing.
Instant QR Code: Operational in less than a minute by scanning a QR code. Connects any corporate WhatsApp number autonomously without initial procedures with Meta.


MULTI-AGENT ATTENTION AND OPEN CHANNELS:
Connect multiple WhatsApp lines to the Bitrix24 Contact Center.
Automatic distribution and routing of incoming chats to agents or work departments.
Intelligent assignment control preventing lead loss and preserving contact manager consistency.
Seamless transfer of conversations between agents with unified history.


AUTOMATIC SYNCHRONIZATION WITH BITRIX24 CRM:
Automatic creation of Contacts, Leads, Deals, and Companies when a customer reaches out for the first time.
Automatic logging of complete chat history, messages, images, and documents inside the CRM timeline.
Direct sending of WhatsApp messages from customer cards via message service providers.
Custom tabs (CRM Tabs) integrated into CRM cards (Deals, Leads, Contacts, and Companies) for reviewing history and managing active conversations.


INTEGRATED SUITE OF WIDGETS AND CRM PLACEMENTS:
Dynamic CRM variable insertion (customer name, deal number, amount, assigned agent) to personalize messages.
Embedded widget inside Bitrix24 chat text area (IM_TEXTAREA), allowing agents to sel ect and send approved templates with a single click during conversation.
Quick action buttons and contextual menu integrated into the CRM activity bar (CRM Activity).
Contextual templates for real estate, support, and fast sales.


VOICE NOTES AND MULTIMEDIA FILES:
Native voice note recorder and player integrated into the Bitrix24 chat interface.
Send and receive images, audio notes, PDF documents, and file attachments without leaving the Contact Center.


BULK WHATSAPP CAMPAIGNS:
Specialized module for scheduling and sending bulk messages to selected customer segments fr om the CRM.
Automatic dispatch speed throttling to protect lines and ensure optimal delivery rates.
Real-time monitoring dashboard for dispatch status (sent, delivered, read, and failed).


AUTOMATION WITH ROBOTS AND CRM RULES (BIZPROC):
Integrated automation robot available in CRM Rules (Automation) and Workflows.
Automatic triggering of WhatsApp templates when a Deal changes stage, a new Lead is created, or a programmed condition is met.


REAL-TIME ANALYTICS AND ATTENTION METRICS:
First Response Time (FRT): Precise measurement of agent response time to a new message.
Average Response Time (ART): Continuous monitoring of response speed throughout the conversation.
Average chat duration and volume analysis of processed messages.
Agent ranking and performance tracking to evaluate team productivity.
Message delivery rates and lead-to-sale conversion rates in CRM.
Backup button and consolidated system status monitoring for connectors, widgets, and robots.


IMMEDIATE INSTALLATION AND CONFIGURATION:
Simple and guided activation directly from Bitrix24 Market. The app includes step-by-step wizards to link lines, map CRM fields, and start operating in minutes.