FreshMail

FreshMail helps sales teams send SMS from Bitrix24 and reduce routine work. It connects FreshMail with Bitrix24 CRM so teams can send messages manually when needed and automate SMS in key sales and marketing processes.

Why businesses use it

Teams often lose time on manual SMS follow-ups and disconnected tools. FreshMail brings SMS sending into Bitrix24 so communication can happen in the same working context, with less manual effort and clearer process control.

Business value

• Reduce manual work when sending client SMS from Bitrix24

• Automate follow-ups through CRM automation rules and workflows

• Run SMS campaigns from CRM Marketing

• Keep sales communication connected to Bitrix24 processes

Common use cases

• Send an individual SMS to a client directly from the CRM slider

• Trigger automatic SMS with CRM automation rules

• Send automatic SMS through workflows

• Launch SMS campaigns in CRM Marketing

• Test SMS sending before using it in live processes

How it works

Install FreshMail from Bitrix24 Market and complete the standard installation. Then authorize in your FreshMail account or register one, accept GDPR to use the FreshMail API, and enter your token in the app settings. If the settings are correct, the app registers the SMS provider and you can test SMS sending. The app works with Bitrix24 commercial plans only; free plan users can use it during the trial period and then need to upgrade to a commercial subscription.

FAQ

We send SMS manually and miss follow-ups. Can this be automated?

Yes. FreshMail supports automatic SMS through CRM automation rules and workflows.

Can our managers send one-off SMS without leaving Bitrix24 CRM?

Yes. You can send individual SMS to clients directly from the CRM slider.

We want to run SMS campaigns from Bitrix24. Is that supported?

Yes. FreshMail supports SMS campaigns in CRM Marketing.