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Worktual Contact Centre
Access Worktual call and chats in your CRM
免费
应用内购买
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评分
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安装数8
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开发人员Worktual
描述
Integrating Worktual with Bitrix24 enables seamless customer communication by allowing users to send SMS, emails, and chat messages directly from Worktual.
With Worktual Contact Centre, users can:
1. Handle Incoming Live Chats Within Bitrix24:
Users can receive and manage incoming live chats initiated by customers directly inside the Bitrix24 CRM using the Worktual Contact Centre. Once a chat request is received, the user must accept it to start a real-time conversation.
2. Manage the Complete Customer Journey Across All Channels:
Users can track and manage all customer interactions for the day from multiple communication channels—Call, Email, SMS, Facebook, Instagram, WhatsApp, and Chatbot—through the Worktual Contact Centre inside Bitrix24.
In the My Activity section, selecting a specific customer and clicking Interactions will display all communications from the past 24 hours.
3. Transfer Conversations Between Agents, Supervisors, or Admins:
Customer conversations from any channel can be transferred among Agents, Supervisors, or Admins. If a user is unavailable to answer calls or chats, those interactions are automatically stored under My Activity, and can later be handled by the same user or reassigned to another team member who is better suited to resolve the query.
4. Automatic Contact Creation and Activity Logging:
After updating the disposition:
To use outbound calling with Click-to-Call, users must install the Worktual Contact Centre Chrome Extension. This enables direct dialing from within Bitrix24.
For detailed information on available service packages and pricing, you can refer to the full pricing list here: https://worktual.co.uk/pricing/?tab=ai-contact-centre
With Worktual Contact Centre, users can:
1. Handle Incoming Live Chats Within Bitrix24:
Users can receive and manage incoming live chats initiated by customers directly inside the Bitrix24 CRM using the Worktual Contact Centre. Once a chat request is received, the user must accept it to start a real-time conversation.
2. Manage the Complete Customer Journey Across All Channels:
Users can track and manage all customer interactions for the day from multiple communication channels—Call, Email, SMS, Facebook, Instagram, WhatsApp, and Chatbot—through the Worktual Contact Centre inside Bitrix24.
In the My Activity section, selecting a specific customer and clicking Interactions will display all communications from the past 24 hours.
3. Transfer Conversations Between Agents, Supervisors, or Admins:
Customer conversations from any channel can be transferred among Agents, Supervisors, or Admins. If a user is unavailable to answer calls or chats, those interactions are automatically stored under My Activity, and can later be handled by the same user or reassigned to another team member who is better suited to resolve the query.
4. Automatic Contact Creation and Activity Logging:
After updating the disposition:
- If the customer is new, a new contact record is automatically created in Bitrix24 along with the relevant activity.
- Incoming calls from new customers automatically trigger contact creation in Bitrix24.
To use outbound calling with Click-to-Call, users must install the Worktual Contact Centre Chrome Extension. This enables direct dialing from within Bitrix24.
For detailed information on available service packages and pricing, you can refer to the full pricing list here: https://worktual.co.uk/pricing/?tab=ai-contact-centre
