DualWin: Telephony, WhatsApp and Social Media

DualWin brings your customer conversations and phone calls into Bitrix24, so your team serves customers from one place and nothing gets lost outside the CRM.

What it solves

• Sales and support teams answering WhatsApp, Instagram and Messenger on separate phones and apps, with no record in the CRM.
  
• Calls made outside the CRM, without recording, history or follow-up.
  
• Managers without visibility of who talked to which customer and what was said.
  

What you get

• WhatsApp: connect your company number by scanning a QR code, or use the official WhatsApp Business API. Conversations arrive in Bitrix24 Open Channels and are answered right there, with the chat linked to the CRM.
  
• Instagram Direct and Facebook Messenger: connect your business accounts with your Meta login and answer them in the Messages tab of the DualWin app, inside Bitrix24.
  
• Email: connect your company mailbox in DualWin (Gmail, Microsoft 365 or another provider through IMAP) and read and answer emails in the Email tab of the DualWin app, inside Bitrix24.
  
• Telephony: connect your SIP provider. Incoming and outgoing calls are registered in the Bitrix24 CRM with the line number, duration and recording, and you can call a customer with one click from contact or deal details.
  
• Call window: during a call, the DualWin tab in the call window shows the customer, their open deals and recent conversations.
  
• Call transcription and assessment: DualWin registers its AI as a CoPilot engine for calls, so call analysis appears in the native Bitrix24 interface.
  
• DualWin tabs on deal, contact and company cards, with the full conversation history of that customer.
  
• Deals, contacts, companies and activities stay in sync between Bitrix24 and DualWin.