Maya

MAYA is an AI-powered virtual assistant built for Bitrix24 Open Channels. It connects directly to your OpenAI account to answer customer messages automatically, around the clock, in natural language.

KEY FEATURES:

- Automatic replies — MAYA answers customer questions in Open Channels using your own configured knowledge, role, and objective, with zero manual intervention.

- Smart escalation — define exactly when a conversation should be handed off to a human agent (specific requests, complex issues, or after a configurable number of exchanges).

- CRM lookup — MAYA can search your Deals or Contacts by any identifier your customer provides (order number, policy ID, email, etc.) and reply with relevant, up-to-date information from the CRM.

- Appointment scheduling — MAYA checks real-time calendar availability and books appointments directly in Bitrix24 Calendar, respecting working hours and time zones.

- Multiple bots per Bitrix24 account  — run several independently configured assistants (different roles, models, and instructions) within the same Bitrix24 account.

- Choice of AI models — sel ect the OpenAI model that best fits each bot's needs, fr om fast and economical to advanced reasoning.

- Your own OpenAI API key — full control and transparency over AI usage and cost, billed directly to your own OpenAI account.

- Simple dashboard — configure every bot's behavior, calendar, CRM integration, and subscription from one clean, easy-to-use interface.

Install MAYA in minutes and let AI handle the first line of customer conversation, while your team focuses on what matters most.