USTelephony24 AI
Cloud telephony, SMS & AI for Bitrix24 — USA & Canada
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描述
USTelephony24 AI is an enterprise-grade cloud telephony platform built exclusively for the Bitrix24 CRM ecosystem. We provide businesses with a complete voice, SMS, and contact center solution — all managed from within Bitrix24.
CORE TELEPHONY FEATURES
• Inbound & Outbound Calling — Make and receive calls directly from Bitrix24 using US and Canadian phone numbers
• Interactive Voice Response (IVR) — Multi-level auto attendant with custom greetings, key-press routing, and overflow handling
• Call Queues — Intelligent call distribution with round-robin, longest-idle, and ring-all strategies
• Call Forwarding — Conditional forwarding rules based on time, availability, and caller ID
• Business Hours / Time Conditions — Route calls differently during and outside business hours with holiday scheduling
• Voicemail — Customizable greetings (text-to-speech or audio upload), voicemail-to-email notifications
• Voicemail Drops — Pre-recorded voicemail messages agents can drop during outbound campaigns
• Missed Call Box — Automatic missed call tracking and notification system
• Call Recording — Automatic call recording with per-account enable/disable control
• Callbacks — Queue callback system so callers don't have to wait on hold
• Call Whisper & Monitoring — Supervisors can listen to live calls, whisper to agents, or take over calls
• Local Presence — Display a local number matching the area code of the person you're calling
SMS & MESSAGING
• Two-Way SMS — Send and receive text messages directly from Bitrix24 CRM records
• 10DLC Compliant — Full A2P 10DLC registration (brand, campaign, number linking) built into the dashboard
• SMS Queues — Route incoming messages to the right team
• Opt-Out & Block List Management — Bulk import/export with compliance-ready opt-out handling
• SMS Reports — Complete message history with CSV export
DIALER CAMPAIGNS
• Progressive Dialer — Auto-dial through contact lists with agent-controlled pacing
• Robo Dialer — Automated outbound campaign dialing with answering machine detection
• Campaign Management — Upload call lists, track progress, and manage multiple campaigns
REPORTING & ANALYTICS
• Call Reports — Detailed call history with filtering by date, employee, status, and direction — exportable to CSV
• SMS Reports — Message history with filtering and CSV export
• Live Call Monitoring — Real-time view of all active calls across your organization
• Dashboard Analytics — At-a-glance call volume, SMS activity, and employee performance metrics
MULTI-PLATFORM DIALER APPS
• Desktop App — Native application for Windows, macOS, and Linux with auto-updater
• Mobile App — iOS and Android apps for making and receiving calls on the go
• Chrome Extension — Browser-based dialer for quick access without leaving your workflow
ACCOUNT & BILLING
• Subscription Management — Multiple plans from 2 to 100+ users
• Phone Number Management — Search, rent, and manage US/Canadian numbers
• Auto-Recharge — Automatic balance top-up to prevent service interruption
• Low Balance Alerts — Email notifications when account balance drops below threshold
AI-POWERED FEATURES (Coming Soon)
• AI Conversational Agents — Intelligent virtual agents that can handle routine calls and inquiries
• AI Call Analytics — Automatic call transcription, sentiment analysis, and conversation insights
• AI-Powered Routing — Smart call routing based on caller intent and agent expertise
CRM INTEGRATION
All voice calls, SMS messages, and voicemails are automatically logged to the corresponding Bitrix24 CRM record — including call time, duration, recordings, and conversation notes. New leads can be automatically created for incoming calls and messages from unknown numbers.
Compatible with all Bitrix24 plans (Cloud and Self-Hosted).
Visit www.ustelephony24ai.com to learn more about features and pricing.
CORE TELEPHONY FEATURES
• Inbound & Outbound Calling — Make and receive calls directly from Bitrix24 using US and Canadian phone numbers
• Interactive Voice Response (IVR) — Multi-level auto attendant with custom greetings, key-press routing, and overflow handling
• Call Queues — Intelligent call distribution with round-robin, longest-idle, and ring-all strategies
• Call Forwarding — Conditional forwarding rules based on time, availability, and caller ID
• Business Hours / Time Conditions — Route calls differently during and outside business hours with holiday scheduling
• Voicemail — Customizable greetings (text-to-speech or audio upload), voicemail-to-email notifications
• Voicemail Drops — Pre-recorded voicemail messages agents can drop during outbound campaigns
• Missed Call Box — Automatic missed call tracking and notification system
• Call Recording — Automatic call recording with per-account enable/disable control
• Callbacks — Queue callback system so callers don't have to wait on hold
• Call Whisper & Monitoring — Supervisors can listen to live calls, whisper to agents, or take over calls
• Local Presence — Display a local number matching the area code of the person you're calling
SMS & MESSAGING
• Two-Way SMS — Send and receive text messages directly from Bitrix24 CRM records
• 10DLC Compliant — Full A2P 10DLC registration (brand, campaign, number linking) built into the dashboard
• SMS Queues — Route incoming messages to the right team
• Opt-Out & Block List Management — Bulk import/export with compliance-ready opt-out handling
• SMS Reports — Complete message history with CSV export
DIALER CAMPAIGNS
• Progressive Dialer — Auto-dial through contact lists with agent-controlled pacing
• Robo Dialer — Automated outbound campaign dialing with answering machine detection
• Campaign Management — Upload call lists, track progress, and manage multiple campaigns
REPORTING & ANALYTICS
• Call Reports — Detailed call history with filtering by date, employee, status, and direction — exportable to CSV
• SMS Reports — Message history with filtering and CSV export
• Live Call Monitoring — Real-time view of all active calls across your organization
• Dashboard Analytics — At-a-glance call volume, SMS activity, and employee performance metrics
MULTI-PLATFORM DIALER APPS
• Desktop App — Native application for Windows, macOS, and Linux with auto-updater
• Mobile App — iOS and Android apps for making and receiving calls on the go
• Chrome Extension — Browser-based dialer for quick access without leaving your workflow
ACCOUNT & BILLING
• Subscription Management — Multiple plans from 2 to 100+ users
• Phone Number Management — Search, rent, and manage US/Canadian numbers
• Auto-Recharge — Automatic balance top-up to prevent service interruption
• Low Balance Alerts — Email notifications when account balance drops below threshold
AI-POWERED FEATURES (Coming Soon)
• AI Conversational Agents — Intelligent virtual agents that can handle routine calls and inquiries
• AI Call Analytics — Automatic call transcription, sentiment analysis, and conversation insights
• AI-Powered Routing — Smart call routing based on caller intent and agent expertise
CRM INTEGRATION
All voice calls, SMS messages, and voicemails are automatically logged to the corresponding Bitrix24 CRM record — including call time, duration, recordings, and conversation notes. New leads can be automatically created for incoming calls and messages from unknown numbers.
Compatible with all Bitrix24 plans (Cloud and Self-Hosted).
Visit www.ustelephony24ai.com to learn more about features and pricing.
版本历史
版本 2
USTELEPHONY24 AI — VERSION 2.0
TIERED SUBSCRIPTION PLANS
New Starter, Business, and Professional plans with per-user included minutes and SMS. Automatic overage billing with auto-recharge. Feature access based on your plan.
PROGRESSIVE DIALER
Run progressive calling campaigns from the dialer. Upload CSV contacts, click Call Next to dial, set dispositions and notes after each call, and track performance with real-time analytics. Works on desktop, browser, and mobile.
ROBO DIALER ENHANCEMENTS
Wait loop with callback offer for busy agents. Agent tracking per answered call. Campaign scheduling with auto-start and auto-pause. Real-time dashboard with outcomes, agent performance, and disposition analytics. Campaign name and call type shown on agent dialer during calls.
CALL FORWARDING
Always Forward redirects calls immediately without ringing the agent. No Answer Forward routes calls after ring timeout. Forward to another agent or any external phone number.
IMPROVED CALL REPORTS
New Call Type column showing Direct, Queue, Robo, Progressive, Callback, or Forwarded. Missed call tracking with red badge. Phone numbers in US format. Accurate Inbound, Outbound, and Missed counts. Search by partial phone number, duration range, date range, direction, and agent.
LIVE CALLS DASHBOARD
Real-time view of active calls with agent, phone number, company number, direction, call type, and duration. Supervisors can listen, whisper, and join active calls.
SMS QUEUE MANAGEMENT
Create SMS queues with Bitrix24 employees. Sequential or simultaneous routing. Per-number and default SMS destination configuration.
BILLING AND USAGE TRACKING
Included minutes and SMS per plan with real-time usage gauges on the dashboard. Overage billing with auto-recharge. Low balance alerts and notifications. Monthly usage reset.
10DLC SMS REGISTRATION
Brand registration with vetting score. Campaign registration for A2P messaging. Phone number linking. Status tracking with appeal support.
BRANDING AND UI
New USTelephony24 AI branding with logo across all platforms. Redesigned campaign cards, registration page, and subscription page. Professional settings page with organized sections.
DESKTOP DIALER
Make and receive calls from a native desktop app for Windows and Mac. Incoming call popup with caller info, queue name, and call type. Answer, reject, or reject with SMS message. Full call controls including mute, hold, transfer, add participant, and voicemail drop. Queue manual pick with waiting caller details. Post-call wrap-up with disposition. Multi-device awareness — answering on one device dismisses others. Forwarded calls show original caller number.
CHROME EXTENSION DIALER
Make and receive calls directly from your browser alongside Bitrix24. Incoming call popup with caller info, queue name, and call type. Answer, reject, or reject with SMS message. Full call controls including mute, hold, transfer, add participant, and voicemail drop. Queue manual pick with waiting caller details. Post-call wrap-up with disposition.
MOBILE APP (iOS AND ANDROID)
Native VoIP calling app for agents on the go. Incoming calls via push notification with native call screen. Full call controls and call history. Progressive dialer support with disposition. Works alongside desktop and chrome extension with multi-device awareness.
BITRIX24 INTEGRATION
Incoming calls register in Bitrix24 CRM with caller name resolution. Call recordings attached to Bitrix24 activities. Missed call notifications. Disposition sync from wrap-up to call records and campaign contacts.
IVR MENUS
Create automated phone menus to route callers. Text-to-speech, upload audio file, or record online. Multi-digit entries routing to queues, employees, voicemail, or other IVRs. Wrong input and no response handling. Failover destination.
CALL QUEUES
Route incoming calls to groups of agents. Sequential, simultaneous, or round robin ring strategies. Configurable wait time and agent pick mode (auto ring or manual pick). Queue overflow to voicemail or other destinations. Wait music with position announcements and callback offer.
VOICEMAIL
Per-agent voicemail with custom greetings. Text-to-speech or uploaded audio. Missed call and voicemail email notifications. Recording playback from call reports.
VOICEMAIL DROP
Pre-recorded voicemail messages that agents can drop during a call with one click. Multiple drops per agent with custom recordings.
BUSINESS HOURS
Configure company operating hours. Calls outside business hours route to voicemail or custom message. 24/7 mode available.
CALL RECORDING
Record all incoming and outgoing calls. Per-call recording playback and download from call reports. Email recording to contacts. Recording retention based on plan (30 days to 1 year).
CALLBACKS
Callers waiting in queue can request a callback. System automatically calls them back when an agent becomes available. Callback tracking in reports.
TIERED SUBSCRIPTION PLANS
New Starter, Business, and Professional plans with per-user included minutes and SMS. Automatic overage billing with auto-recharge. Feature access based on your plan.
PROGRESSIVE DIALER
Run progressive calling campaigns from the dialer. Upload CSV contacts, click Call Next to dial, set dispositions and notes after each call, and track performance with real-time analytics. Works on desktop, browser, and mobile.
ROBO DIALER ENHANCEMENTS
Wait loop with callback offer for busy agents. Agent tracking per answered call. Campaign scheduling with auto-start and auto-pause. Real-time dashboard with outcomes, agent performance, and disposition analytics. Campaign name and call type shown on agent dialer during calls.
CALL FORWARDING
Always Forward redirects calls immediately without ringing the agent. No Answer Forward routes calls after ring timeout. Forward to another agent or any external phone number.
IMPROVED CALL REPORTS
New Call Type column showing Direct, Queue, Robo, Progressive, Callback, or Forwarded. Missed call tracking with red badge. Phone numbers in US format. Accurate Inbound, Outbound, and Missed counts. Search by partial phone number, duration range, date range, direction, and agent.
LIVE CALLS DASHBOARD
Real-time view of active calls with agent, phone number, company number, direction, call type, and duration. Supervisors can listen, whisper, and join active calls.
SMS QUEUE MANAGEMENT
Create SMS queues with Bitrix24 employees. Sequential or simultaneous routing. Per-number and default SMS destination configuration.
BILLING AND USAGE TRACKING
Included minutes and SMS per plan with real-time usage gauges on the dashboard. Overage billing with auto-recharge. Low balance alerts and notifications. Monthly usage reset.
10DLC SMS REGISTRATION
Brand registration with vetting score. Campaign registration for A2P messaging. Phone number linking. Status tracking with appeal support.
BRANDING AND UI
New USTelephony24 AI branding with logo across all platforms. Redesigned campaign cards, registration page, and subscription page. Professional settings page with organized sections.
DESKTOP DIALER
Make and receive calls from a native desktop app for Windows and Mac. Incoming call popup with caller info, queue name, and call type. Answer, reject, or reject with SMS message. Full call controls including mute, hold, transfer, add participant, and voicemail drop. Queue manual pick with waiting caller details. Post-call wrap-up with disposition. Multi-device awareness — answering on one device dismisses others. Forwarded calls show original caller number.
CHROME EXTENSION DIALER
Make and receive calls directly from your browser alongside Bitrix24. Incoming call popup with caller info, queue name, and call type. Answer, reject, or reject with SMS message. Full call controls including mute, hold, transfer, add participant, and voicemail drop. Queue manual pick with waiting caller details. Post-call wrap-up with disposition.
MOBILE APP (iOS AND ANDROID)
Native VoIP calling app for agents on the go. Incoming calls via push notification with native call screen. Full call controls and call history. Progressive dialer support with disposition. Works alongside desktop and chrome extension with multi-device awareness.
BITRIX24 INTEGRATION
Incoming calls register in Bitrix24 CRM with caller name resolution. Call recordings attached to Bitrix24 activities. Missed call notifications. Disposition sync from wrap-up to call records and campaign contacts.
IVR MENUS
Create automated phone menus to route callers. Text-to-speech, upload audio file, or record online. Multi-digit entries routing to queues, employees, voicemail, or other IVRs. Wrong input and no response handling. Failover destination.
CALL QUEUES
Route incoming calls to groups of agents. Sequential, simultaneous, or round robin ring strategies. Configurable wait time and agent pick mode (auto ring or manual pick). Queue overflow to voicemail or other destinations. Wait music with position announcements and callback offer.
VOICEMAIL
Per-agent voicemail with custom greetings. Text-to-speech or uploaded audio. Missed call and voicemail email notifications. Recording playback from call reports.
VOICEMAIL DROP
Pre-recorded voicemail messages that agents can drop during a call with one click. Multiple drops per agent with custom recordings.
BUSINESS HOURS
Configure company operating hours. Calls outside business hours route to voicemail or custom message. 24/7 mode available.
CALL RECORDING
Record all incoming and outgoing calls. Per-call recording playback and download from call reports. Email recording to contacts. Recording retention based on plan (30 days to 1 year).
CALLBACKS
Callers waiting in queue can request a callback. System automatically calls them back when an agent becomes available. Callback tracking in reports.
20.04.2026